How does it feel to receive an order the same day or the following day? You now feel unique, whereas before you didn’t. The logistics sector has been completely upended by the advent of technology. However, it has also paved the way for eCommerce.
And today, thanks to technology, there is a connection between eCommerce and logistics. This connection, which we refer to as last mile delivery, strengthens the mutually beneficial relationship between logistics and eCommerce.
But what is last mile delivery exactly, and why is it important? Let’s investigate.
How does last-mile delivery work?
The last mile of the delivery process, as the name implies, is the distance between the distribution center and the doorsteps of the user. Delivery to the last mile can take place anywhere from a few blocks to up to 100 miles away.
Delivering packages to customers as rapidly as possible is the main goal of last-mile delivery. The last mile is regarded as the key component in the logistics and supply chain industry.
It is also essential for ensuring client happiness. The last mile is the most time- and money-consuming step in the shipping process.
Relevance of last-mile delivery in the age of technology
The last mile delivery is the most crucial aspect of the supply chain industry, as was already discussed.
The importance of last mile delivery, however, has recently expanded significantly as a result of the introduction of technology to the retail industry, which in turn gave rise to the heated competition among eCommerce companies.
Around 20 years ago, this wasn’t the same. Brick and mortar reigned supreme at the time.
Online sales were still possible back then, although shipment often took six to eight weeks. Today, though, nobody would hold up for that long. People anticipate at the very least same-day deliveries, if not quicker.
As a result of the same-day and next-day delivery options offered by Amazon Prime.
Difficulties with last-mile deliveries
- Less visibility – The lack of visibility is one of the main problems with last-mile delivery. The reason for the lack of visibility is that the fleet owners in the majority of the countries come from an unorganized sector.
- Ensuring efficient delivery – The demand for same-day and next-day deliveries is rising quickly, as was previously mentioned. Customers, particularly millennials, desire flexibility and customisation in addition to real-time tracking on top of all of this. When you have to meet a variety of clients’ requests, it can be difficult to assure smooth delivery.
- Customer and delivery person collaboration – Although it can seem like a minor problem, all businesses must contend with it. It frequently happens that the consumer is not around to accept the delivery or is out of sight. Time and money are wasted as a result of these unwanted circumstances. Additionally, it puts the package at danger for theft and damage.
How last-mile delivery software can improve your delivery efficiency:
The last mile delivery solution is a feature-rich piece of software that can completely revolutionize your company by increasing the effectiveness of last mile delivery. Let’s examine some of the key characteristics.
- Route optimization
- Bird’s eye view
- Proof of delivery
- Real-time status update
- Real-time visibility
- Audit key metrics
- Reports & analytics
ProConnect Integrated Logistics – Your Warehousing & Freight Forwarding Partner
A third-party logistics firm can help shippers mitigate a variety of risks throughout the supply chain by outsourcing certain logistics functions. By partnering with a 3PL, a shipper can free up time to concentrate on his or her core competencies without suffering from the ever-shifting logistics landscape.
If you are looking for a partner to take care of all your logistics hassles, talk to us.