When you ship a cargo, there are many things that can go wrong. The worst thing that could happen is the cargo being damaged during transport. This is where this guide comes in. Here is everything you need to know about how to deal with the situation in case your shipment gets damaged in transit during shipping. You’ll be able to find out what to do when your cargo arrives and how to deal with the delivery company.
The first steps you need to take:
The first thing you should do is find out if the damage was caused by your company or not. If it was, then be prepared for the consequences. If there was no damage on the way, then you will have to contact the shipping company to discuss how to proceed with getting your cargo back.
What to do with the damaged cargo:
If the cargo is damaged when it arrives, you need to act quickly. You’ll need to take photos of the damage and keep the shipping container so you can send it in for review. You should also contact the shipping company.
What to do with the delivery company:
The first thing you want to do with the delivery company is try and resolve the issue as soon as possible. You will want to contact the carrier as soon as you notice any damage, and follow their instructions on how to file a claim.
If your cargo gets damaged during transport, you’ll need to contact your shipping company and notify them of the damages. The shipping company will then give you instructions on how to proceed. They’ll then ask for all relevant information that they can use in order to process your claim. This includes:
-How much was the cargo worth?
-What was it made out of?
-How many pieces were there?
-Where did it come from?
-And where is it going now?
Follow these steps to make sure your damaged cargo is handled efficiently, and you’re not left with a bad taste in your mouth.
ProConnect Integrated Logistics – A Freight Forwarding & 3PL company offering end-to-end Supply Chain & Logistics services.
There are many 3PL & freight brokers in the industry, it is important for you to choose the right partner for your shipment. Your shipment is valuable, and we ensure we treat it like ours. ProConnect Integrated Logistics gets its expertise, experience and value of working from its group company – Redington. Over the years, ProConnect has established itself as the most reliable freight forwarder and logistics partner for many companies in the UAE and Saudi Arabia, catering to a variety of industries.
If you are looking for a partner to take care of all your logistics hassles, talk to us.